How is the contact information which I enter during the purchasing process handled?
All customer's contact information, shipping information, product choices, and other notes entered during the purchasing process are stored in our secured merchant server database.
For what purpose will my contact information be used?
Customer's contact information will be used for the following purposes :
- Market Analysis to identify markets that need our services. The information and the result of analysis are solely meant for internal use and will be kept confidentially.
- Channel for Communicating Purchase and Delivery Status Sender's email will be used as a channel for communicating purchase status (e.g. confirmation of purchase by forwarding the receipt to the customer) and delivery status (e.g. update customer if the order has been fulfilled).
- Products and Services Update Sender and recipient's email addresses will be used for forwarding new products and services updates.
- Promotions: Sender and recipient's email addresses may be used for Promotional activities.
Do we collect and store my credit card information?
No. We do not collect and store your credit or debit card information. We do not get any idea of Credit or Debit Card number or other billing details during the purchasing process. You will enter your billing information directly into the form posted by a Nationally reputed payment gateway (e.g. PayPal). Hence, all your credit card information will be collected and secured by the credit card payment gateway directly in most secured way.
To keep prices low, we have a "No-Return, No-Exchange" policy. We encourage customers to thoroughly verify orders before purchase and would be happy to help (call or email) with any queries. We will accept returns if it was caused due to our fault on a case by case basis. Items need to be in new/un-used condition and have the original labels intact.
To keep prices low, we cannot guarantee any order cancellations once its placed. However we will consider this on a case by case basis. To cancel your order, please call (+1-704-858-0782) or email ([email protected]) us within 24 hours of placing your order. Orders with customization or orders that have been shipped cannot be cancelled.