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FAQ

  • What Are Your Shipping Policy?
    • We offer free shipping anywhere in the USA for all orders $200 and above. Order under $200 will be charged based on weight and volume.

  • What Is Your Return Policy?
    • To keep prices low, we have a "No-Return, No-Exchange" policy. We encourage customers to thoroughly verify orders before purchase and would be happy to help (call or email) with any queries. We will accept returns if it was caused due to our fault on a case by case basis. Items need to be in new/un-used condition and have the original labels attached.

  • What Is Your Exchange Policy?
    • As mentioned in our return policy, we currently do not offer any exchanges. We will accept returns if it was caused due to our fault on a case by case basis. Items need to be in new/un-used condition and have the original labels intact. Also items once exchanged cannot be exchanged again. Note: All Bridal/Prom/Custom/Made-to-Order sales are final.

  • How Do I Return Or Exchange An Item?
    • Please refer to our Return & Exchange policy above. If we have agreed to process your return, we will work with you to arrange the return/exchange via email.

  • How Comfortable Should I Be Ordering Products Online?
    • We believe honesty is the best policy. We only post pictures taken by our photographers, of our original products exclusively worn by our models, We do not artificially enhance images to make our products look good. We do not sell catalog items or low quality Bollywood replicas that flood the online retail market, nor do we distribute items manufactured at bulk that looks good in images but lacks the detailing you need to look good when you actually wear them. So if you see an image of our products online (website, Facebook, Instagram) feel confident ordering them, since they are our in-house exclusive designs. You will receive the exact same product, what you see is what you get! Also, feel free to call/email us before ordering to discuss any questions you may have.

  • Why Don’t I See Discounts/Deals On Your Products?
    • We work very hard everyday to offer you the best possible price and a stress-free shopping experience. We do not artificially inflate our prices, only to mark it down with deep-discounts. Everyday is a great day to shop at Ritu Selects!

  • Is There A Consulting Fee For Bridal, Prom, Custom Or Made-To-Order Outfits?
    • There is never a consulting fee for any of our services including for custom made-to-order outfits. We love what we do and are more than happy to assist you in creating a great design that works for your budget and taste. We only charge for the actual outfit and nothing more. We do require a partial advance payment (50%) to initiate work on any custom outfits. Also there is no return or exchange on any custom made outfits.